Compliance
Last Updated: September 24, 2026
At El Genio, we are committed to operating our website and digital services responsibly, transparently, and in accordance with applicable laws, industry standards, and customer expectations.
This Compliance page provides general information about our approach to website accessibility, privacy, cookies, food information, franchise inquiries, and customer communications.
1. Website Accessibility
We aim to make our website accessible and user-friendly for all visitors, including people with disabilities.
Our goal is to provide a positive digital experience by supporting clear navigation, readable content, functional links, descriptive text where possible, and compatibility with common browsers and devices.
If you experience difficulty accessing any part of our website, please contact us and include:
- The page or feature where you experienced the issue.
- A brief description of the problem.
- The device and browser you were using.
- Your preferred contact information.
We will make reasonable efforts to review and address accessibility concerns.
2. Privacy and Data Protection
We value customer privacy and aim to handle personal information responsibly.
Our Privacy Policy explains what information we may collect, how we use it, how we may share it, and what choices may be available to you.
For more information, please visit our Privacy Policy page.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, analytics, performance, user experience, and marketing.
Visitors may manage cookie preferences through browser settings and, when available, through our cookie banner or preference center.
For more information, please visit our Cookie Consent page.
4. Food Safety and Allergen Notice
We take food preparation seriously and strive to provide accurate menu information. However, menu items may contain or come into contact with common allergens, including but not limited to wheat, dairy, eggs, soy, sesame, nuts, seafood, and other ingredients.
Ingredient availability, recipes, and preparation methods may change. If you have allergies, dietary restrictions, or specific health concerns, please contact the restaurant directly before placing an order.
5. Online Ordering and Third-Party Platforms
Online orders, payments, pickup, delivery, maps, reviews, and other services may be supported by third-party platforms.
These third parties may have their own terms, conditions, privacy policies, fees, refund rules, delivery processes, and customer service procedures.
We encourage customers to review the applicable third-party policies when using those services.
6. Franchise Compliance
Information about franchise opportunities on this website is provided for general informational purposes only and does not constitute an offer to sell a franchise.
A franchise offer can only be made through an official Franchise Disclosure Document, where required by applicable law. Franchise opportunities may not be available in all states or jurisdictions.
Prospective franchisees should review all required documents carefully and consult their own legal, financial, and business advisors before making any decision.
7. Marketing and Communications
We may communicate with customers through email, SMS, phone, social media, website forms, or other digital channels when permitted by law and when contact information has been provided.
Customers may opt out of promotional communications by following the unsubscribe instructions included in the message or by contacting us directly.
8. Intellectual Property and Brand Use
The El Genio name, logo, visual identity, website content, menu descriptions, graphics, images, and related materials are protected by intellectual property laws.
Unauthorized use, reproduction, distribution, or modification of our brand materials is not permitted without prior written approval.
9. Reporting a Concern
If you have a concern related to accessibility, privacy, food information, online ordering, website content, or compliance, please contact us.
We will review the concern and respond as appropriate.
10. Contact Us
El Genio
11787 International Dr, Orlando, FL 32821
Phone: [Phone Number]
Email: [Business Email]
Website: https://elgeniousa.com/
