Privacy Policy
Last Updated: September 24, 2026
At El Genio, we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://elgeniousa.com/, contact us, place an order, submit a form, interact with our content, or use our digital services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information You Provide
You may provide personal information when you:
- Place an order for pickup or delivery.
- Contact us through a form, phone number, email, or social media.
- Request catering information.
- Submit a franchise inquiry.
- Sign up for promotions, newsletters, or updates.
- Leave a review or interact with our digital content.
This information may include:
- Name
- Phone number
- Email address
- Delivery or pickup details
- Order information
- Franchise inquiry details
- Message content
- Any other information you choose to provide
Payment Information
Payments may be processed by third-party payment providers. We do not store complete credit card numbers or full payment credentials on this website.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
- Website interactions
- Cookie and tracking data
2. How We Use Your Information
We may use your information to:
- Process and manage orders.
- Provide pickup, delivery, catering, and customer service.
- Respond to messages, requests, and inquiries.
- Communicate about promotions, updates, or offers.
- Improve our website, menu, services, and customer experience.
- Analyze website traffic and performance.
- Protect against fraud, misuse, security incidents, or unauthorized activity.
- Evaluate franchise inquiries.
- Comply with legal, tax, accounting, and regulatory obligations.
3. Sharing Your Information
We may share information with:
- Payment processors
- Online ordering platforms
- Delivery or pickup service providers
- Website hosting and technology providers
- Marketing, analytics, and advertising partners
- Customer service and communication tools
- Professional advisors, such as accountants or legal advisors
- Government authorities when required by law
We do not sell your personal information for money. However, some analytics or advertising technologies may be considered “sharing” or “targeted advertising” under certain privacy laws. You may manage your cookie preferences as described in our Cookie Consent page.
4. Online Ordering and Third-Party Services
If you place an order through a third-party platform, payment provider, delivery service, map tool, review platform, or social media link, your information may also be handled by that third party.
We encourage you to review the privacy policies of those third-party services before using them.
5. Marketing Communications
If you choose to receive promotional emails, SMS messages, or marketing communications, we may use your contact information to send updates, offers, and news.
You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
Transactional messages related to orders, reservations, customer service, or business inquiries may still be sent when necessary.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand visitor behavior, improve performance, and support marketing efforts.
For more details, please review our Cookie Consent page.
7. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, payment system, or online transmission is completely secure.
You use the website and online services at your own risk.
8. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including business, legal, accounting, tax, security, and operational needs.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Opt out of certain marketing communications.
- Limit or object to certain uses of your information.
- Manage cookies and tracking preferences.
To submit a privacy request, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.
11. International Visitors
Our website is operated from the United States. If you access the website from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
El Genio
11787 International Dr, Orlando, FL 32821
Phone: [Phone Number]
Email: [Business Email]
Website: https://elgeniousa.com/
